Aquaridge Plumbing

Privacy Policy

About Us

Aquaridge Plumbing is a UK‑based Trades organisation committed to processing personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We are the data controller for information you share with us or that we collect.

Why We Collect Personal Information

We process personal information for purposes including: providing services, communicating with customers, fulfilling contracts, improving our systems, and legitimate interest (e.g. securing systems or calculating invoices).

Types of Information We Collect

We collect:

• Identification & contact details (e.g. name, email, phone number)
• Location (e.g. postcode, town/city)
• Usage data from our website or automation systems (e.g. "Plumbing Assistant")
• Country/region information for legal compliance
• Purchase and transaction data retained securely (screenshots, invoices, reciepts, text confirmations)

How We Use Your Information

Your data is used solely for: delivering services, communicating with you, analysing system usage, improving user experience, enforcing our contracts, and complying with legal obligations (e.g. anti‑money laundering checks).

How We Collect Information

We collect personal information directly from you (e.g. forms, our website, social media), from usage of our systems, networking platforms (e.g. MyJobQuote, MyBuilder, NeedHelp), or from publicly available sources such as client websites.

Website & Cookies

We collect anonymised usage data via cookies and similar technologies to monitor and improve our website. We display clear notices and allow opt‑out where possible. Collected data is used only for enhancing user experience and performance monitoring.

Data Storage, Transfer & Security

Personal data is stored on secure UK‑based systems (e.g. Airtable) or limited-access external storage.

We apply organisational and technical security controls, including access controls, encryption, and confidentiality training for those handling data, to protect personal information from unauthorized access. Only certain members of Aquaridge Plumbing have full access to personal data.

Data Retention

We retain personal data until a removal request is made by the individual who the data belongs to. Data is kept securely on different databases for organsational purposes.

Your Rights

• Right to be informed, access, rectify, erase, restrict processing, object, data portability, and rights related to automated decision-making under UK GDPR.
• You may withdraw consent at any time without affecting lawful processing before withdrawal.
• Requests should be sent to our Data Protection Contact at: support@aquaridgeplumbing.com, or through our secure automations systems, or through our contact form at: https://www.aquaridgeplumbing.com/contact.

How to Complain

If you have concerns about our data handling or compliance, please contact us first. You also have the right to complain to the UK Information Commissioner’s Office at ico.org.uk.

Changes to This Policy

We may update this policy periodically to reflect changes in practices or legal requirements. We will indicate the revision date at the bottom of this page. All individuals who have their data stored on our database(s) will be contacted everytime an update is made.